Here are some tips on how to get some discounts and credits from your service providers.
If you use these tips, remember that getting what you want is about persuading the overworked reps to side with you.
Keep your demands reasonable but be firm and respectful in sticking with your demands.
Try to focus on the things that a rep will be more willing (and able) to give you like promo service fee reductions as opposed to bill credits.
Negotiation will be more successful for items that you have not signed a contract for and can cancel at any time.
Example #1. Your Cable TV bill. Generally, there are lots of "Promo" prices that you can get reps to give you if you just ask. You don't know how their system works so let them do the work when it comes to getting you the lowest price. Ask open ended questions that ask things like "I've heard that I can get a similar service for less through your competitor, what can you do to keep me?". BTW, true or not, try not to listen to the technical spiel about how "one service is better than the other so its more expensive." That is not really relevant to you if you think you're paying too much.
Example #2. Your High Speed Internet Bill. Just like with the Cable bill, there usually lots of things you can get out of the rep price wise. If one rep isn't willing to help as to speak with the retention department, frequently these people will be able to do something for you.
Watch out for the following:
The call center waiting game:
By the time you get to a live person you have already been hit by the first line of defense; waiting. Already you are in the mood to just get this thing behind you and suddenly that $35 service fee seems like a small price to pay to be rid of the wretched "holding music".
The dismissive explanation:
Once you've held on past this initial hurdle, be prepared to state your demand politely but firmly and try not to pay too much attention to the second line of defense;the friendly explanation about why you're wrong and your bill is correct. Having worked in this line of work, I can tell you that outright lying is not accepted in the business, but rarely are things so black and white.
Given the differing levels of training and the different methods of "pitching" services one rep may have told you something that was technically correct but practically false. I.e. "This widget won't end up costing you a thing!" which COULD translate into "You'll need to pay $99.99 today and we'll give you the mail in rebate form so you can get your $100 bucks back...maybe".
Further, lots of times the rep doesn't even fully understand the charges themselves. Example. Proration and or the old "first month/last month on one first bill". Stay focussed and restate the fact that you're paying too much because jargon or no, thats the bottom line.
On Hold
While this is not likely a true company "Strategy" it is a reality of trying to be heard by someone who can help. Usually, the run of the mill call center rep will listen to you, tell you they are going to "Check" the account and then tell you that they can't really do anything for you. If you get frustrated enough to ask for a supervisor, you will probably end up waiting several minutes, sometimes much longer.
Profanity
Those @!**#ing exclamations that you use when you finally do reach the end of your rope is like giving the company a get out of jail free card. If you swear, you will get a nice quick "thank you for calling...'click!'". So always try to phrase your frustration with something that disarms the rep or supervisor. Example: "I know its not your fault but..." is one that frequently worked with me. When people said that kind of stuff to me and they were sincere sounding, I felt infinitely more willing to help them with their problem.
"There is nothing I can do"
This phrase frequently translates into "There is nothing that I'm willing to do". So keep pressing the matter with questions like, "There has got to be SOMETHING you can do". Generally, there is. Because this stuff is closely monitored and automated, reps usually have an alloted periodic cap for things like credits and the like. They have to budget these abilities carefully or they will get in trouble from the managers and auditors. So you have to make yourself worthy of the allotment.
Call back
Call back as many times as it takes to get what you want. Seriously, calling back can benefit you in many differnt ways. You may get a rep who just started a shift and is willing to be as helpful as possible. Or alternatively, a rep who is just about done with their shift and just wants to make people happy so he can go home. Sometimes its just a matter of personality, whatever the reason, don't just take one hang up as the end of the issue. One tactic that seems to work well is to give the new rep a chance to compare favorably to their colleague. I have found that starting the conversation out by informing the new rep of how badly you have been treated puts the new person in a much more friendly and SYMPATHETIC mood. So many times I have gotten help because the new rep will justify the credit or price reduction because I was treated poorly by the previous rep.
Conclusion
Set aside a couple hours (Yes at least 2 hours) and use a headset or speakerphone so that you can do other things while you wait on hold.
Try to stay focussed on why you called. You will get a bunch of jargon thrown at you by the reps telling you why you're wrong, but if you think you deserve something from them, there is a decent chance that you do.
Don't swear! It may feel good at first, but you won't get very far with most reps.
Understand that "procedure" and "policys" are not written in stone. Generally it will cost a company more to lose you than to issue a one time credit or give you a promo price.
Don't stop with just one rep! I've gone through 5 reps in the course of 2 hours and finally I got what I wanted!
Finally, remember who you're talking to. Generally, call center work is not the most pleasant place in the world especially on bad days. These people are generally good people who have just become a little hardened to the grind of getting screamed at 40 hours a week or more.
If you can get them to sympathize with you, then you stand a greater chance of persuading them to use their know how of what they CAN do to help you out.
Monday, June 30, 2008
Wednesday, June 18, 2008
Sprint Announces $130 Price Point for Samsung Instinct
The facts: Instinct to be $130 after $100 mail in rebate for sale on June 20.
The verdict: Still out, but I don't foresee the Instinct stealing away any iphone customers.
The link: Yahoo Tech News
The verdict: Still out, but I don't foresee the Instinct stealing away any iphone customers.
The link: Yahoo Tech News
Tuesday, June 17, 2008
Firefox v3.0 has arrived!
In case you didn't know Mozilla, the open source creator of the web browser Firefox has released the much tweaked third installment of their popular offering.
Click here to download!
The official launch FF3 is slated for June 17th 2008 and should kick in within the coming hours.
By the way the release notes cite important but not so visible improvements. Most of these improvements are apperantly aimed at tweaking the system and streamlining the process of customization, bookmarking etc... Further tweaks have apperantly been made to the security and the Vista parental control functions as well.
I am personally a huge fan of nearly all the Mozilla products and I feel that their open source approach is really where the future of tech lies.
Happy browsing!
Click here to download!
The official launch FF3 is slated for June 17th 2008 and should kick in within the coming hours.
By the way the release notes cite important but not so visible improvements. Most of these improvements are apperantly aimed at tweaking the system and streamlining the process of customization, bookmarking etc... Further tweaks have apperantly been made to the security and the Vista parental control functions as well.
I am personally a huge fan of nearly all the Mozilla products and I feel that their open source approach is really where the future of tech lies.
Happy browsing!
Home grown oil
Just in,
gas prices are high!
Whats that? You already knew that and I can go do what with myself?
Well, if you'd keep the colorful language to yourself I could tell you that thermal depolymerization could ease the strain at the pump and ...gasp...you wouldn't even have to stop driving the Suburban!
Now while maybe ,you don't need a half ton of steel to be your daily commute chariot, the idea here is simple. Mimic what mother earth has done for eons in her depths, by super heating waste products like unused meat byproducts and landfill refuse and convert it into oil under high pressure.
Its like Doc's "Mr. Fusion" although not quite efficient enough or small enough to strap to the back of a DeLorian, the idea is similar.
It gets better, there are already operational facilities online at this very moment! Its not a "we should be able to bring the technology to market by the end of the 2050" its a hear and now, done deal!
Changing World Technologies, Inc. claims to have an operational plant in Carthage, Missouri that is currently producing diesel fuel from livestock byproducts.
Now this kind of thing isn't completely new, but the use of water as tool for super heating is some thing that apperantly has not been done before. This seemingly simple factor seems to be what makes this process more attractive now than it has ever been. Up till this point it seems that the designs have called for the removal of the water from the byproducts and this was energy intensive and thus more expensive.
Click here for the companies diagram of how the process operates generally.
So hoping and praying that the technology is as good as it claims, we could see a viable (though possibly short term) solution to our energy needs. Theoretically these type of plants could spring up at local dumps, meat rendering plants etc... Thus, each city/county/state could have their own oil supplies.
Talk about a serious threat to the status quo! The cynic would state that the technology is doomed to wither for just that very reason. The way I see it, that is a legitimate perspective at least in the near term. However, being the staunch believer in capitalism that I am, I suspect even the "big bad corporations" won't be able to fight progress. With Americans reeling from the sticker shock at the pump, you can bet that investors and entrepreneurs are scrambling to cash in on the quickest fix. Secret society conspiracies aside, the biggest known challenge to TDP is the old N.I.M.B.Y. issue. No one wants these stinky facilities to be with in a nose hair of their property or even their municipality. (I wonder how much we would complain if we got gas for a buck a gallon?)
Part of the benefit of this type of solution is the low impact it would have on our current set up. Our entire energy system could remain virtually unchanged. We wouldn't have to change any infrastructure at the consumer level. (You could keep your Humvee). The means of transport would have to be modified only slightly (I.e. more pipelines) and the costs could be minimized and insulated from geographically isolated events like natural disasters.
Heres hoping that this isn't too good to be true.
gas prices are high!
Whats that? You already knew that and I can go do what with myself?
Well, if you'd keep the colorful language to yourself I could tell you that thermal depolymerization could ease the strain at the pump and ...gasp...you wouldn't even have to stop driving the Suburban!
Now while maybe ,you don't need a half ton of steel to be your daily commute chariot, the idea here is simple. Mimic what mother earth has done for eons in her depths, by super heating waste products like unused meat byproducts and landfill refuse and convert it into oil under high pressure.
Its like Doc's "Mr. Fusion" although not quite efficient enough or small enough to strap to the back of a DeLorian, the idea is similar.
It gets better, there are already operational facilities online at this very moment! Its not a "we should be able to bring the technology to market by the end of the 2050" its a hear and now, done deal!
Changing World Technologies, Inc. claims to have an operational plant in Carthage, Missouri that is currently producing diesel fuel from livestock byproducts.
Now this kind of thing isn't completely new, but the use of water as tool for super heating is some thing that apperantly has not been done before. This seemingly simple factor seems to be what makes this process more attractive now than it has ever been. Up till this point it seems that the designs have called for the removal of the water from the byproducts and this was energy intensive and thus more expensive.
Click here for the companies diagram of how the process operates generally.
So hoping and praying that the technology is as good as it claims, we could see a viable (though possibly short term) solution to our energy needs. Theoretically these type of plants could spring up at local dumps, meat rendering plants etc... Thus, each city/county/state could have their own oil supplies.
Talk about a serious threat to the status quo! The cynic would state that the technology is doomed to wither for just that very reason. The way I see it, that is a legitimate perspective at least in the near term. However, being the staunch believer in capitalism that I am, I suspect even the "big bad corporations" won't be able to fight progress. With Americans reeling from the sticker shock at the pump, you can bet that investors and entrepreneurs are scrambling to cash in on the quickest fix. Secret society conspiracies aside, the biggest known challenge to TDP is the old N.I.M.B.Y. issue. No one wants these stinky facilities to be with in a nose hair of their property or even their municipality. (I wonder how much we would complain if we got gas for a buck a gallon?)
Part of the benefit of this type of solution is the low impact it would have on our current set up. Our entire energy system could remain virtually unchanged. We wouldn't have to change any infrastructure at the consumer level. (You could keep your Humvee). The means of transport would have to be modified only slightly (I.e. more pipelines) and the costs could be minimized and insulated from geographically isolated events like natural disasters.
Heres hoping that this isn't too good to be true.
Monday, June 16, 2008
Free iPhone swap out program?
While perusing the local tech news I stumbled across this nugget off the Yahoo Tech wire.
Apperantly, AT&T is allowing customers who bought iPhones after May 27th 2008 you will be entitled to get a free upgrade to the latest 3g version.
On its face it sounds like a bit of the good will I have been so desperate to see is leaking out, despite Apple (and AT&T's) best efforts.
While I am always happy to see corporate policies that are friendly to the consumer I can't help but feel underwhelmed at the news.
#1. May 27 - July 11th isn't that long of a period. Frankly the savvy consumer could likely do a return (Sure they might incur a $40 restocking fee)if they discovered the new model in time.
#2 The new model will allegedly require a more expensive data plan, thus AT&T is getting an instant $10 a month bump in their revenue.
#3 The May 27th date doesn't seem really fair to the swath of customers who purchased the original within the last year. While I wouldn't advocate a totally free swap, at least some type of significant upgrade program would be welcome. (I.e. if you bought a 2g iPhone within the last 3-6 months, credit of $150 will be given out for operational tradeins).
Honestly, this is the kind of stuff I would love to do in practice. Representing the interests of consumers on matters such as these are what get me fired up. I love the advent of new technology and I can completely respect Apple's ability to call the shots and basically operate a business model on whatever terms they want. But it doesn't mean that as a consumer I have to like it.
Apperantly, AT&T is allowing customers who bought iPhones after May 27th 2008 you will be entitled to get a free upgrade to the latest 3g version.
On its face it sounds like a bit of the good will I have been so desperate to see is leaking out, despite Apple (and AT&T's) best efforts.
While I am always happy to see corporate policies that are friendly to the consumer I can't help but feel underwhelmed at the news.
#1. May 27 - July 11th isn't that long of a period. Frankly the savvy consumer could likely do a return (Sure they might incur a $40 restocking fee)if they discovered the new model in time.
#2 The new model will allegedly require a more expensive data plan, thus AT&T is getting an instant $10 a month bump in their revenue.
#3 The May 27th date doesn't seem really fair to the swath of customers who purchased the original within the last year. While I wouldn't advocate a totally free swap, at least some type of significant upgrade program would be welcome. (I.e. if you bought a 2g iPhone within the last 3-6 months, credit of $150 will be given out for operational tradeins).
Honestly, this is the kind of stuff I would love to do in practice. Representing the interests of consumers on matters such as these are what get me fired up. I love the advent of new technology and I can completely respect Apple's ability to call the shots and basically operate a business model on whatever terms they want. But it doesn't mean that as a consumer I have to like it.
HTC Touch Diamond Review - Part 1 of 3
If you haven't seen this yet, its worth taking a look at because this is exactly why I thank Apple for providing the proverbial carrot that got the other manufacturers running to catch up and pass!
You can take the iPhone and shove it!
I know I know, ANOTHER iphone blog post.
I just had to chime in because I can't help but feel like the majority of blogs out there put the iphone on a pedestal that only is usually reserved for the Gods.
Lets look at the facts:
iPhone Pros:
#1 Few phones have generated such consumer fervor.
#2 Few phones have such "sex appeal".
#3 no other phone has been made by Apple.
#4 Few other phones have inspired such emulation.
BUT!
iPhone Cons:
#1 You MUST use AT&T as your carrier.(Which may not be the worst thing in the world, but its really a question of being severely limited when it comes to carriers)
#2 If you bought early you got hosed big time in the price department and you were still required to sign a 2 yr contract.
#3 If you bought the 1st gen then you had to make excuses for your snail like 2g web browsing capability.
#4 Finger prints, nuf said.
To me Apple has really lost its way from the alternative, free spirited feel that it had when it introduced the ipod to the market. Now, Apple smells like the exclusive country club set who take pleasure in making sure you know that they think they're better than you.
When you talk with a Apple user, you come away feeling ashamed for even thinking that your non-Apple machine was super duper. (Even though the odds are that the same chip, the same harddrive, lcd screen, memory, nearly everything inside the Apple product is the same as the non-Apple product).
I think thats a crying shame given that the ipod gave users a feeling of independence. Yeah sure, iTunes was the only game in town for a while, but at least you could find bazillions of aftermarket accessories for dirt cheap.
Now, at least as far as electronic accessories (I.e. the video out cable and docking port) you need to go Straight to Apple and pay 2-3 times what the generics would cost. Why? Because in the latest gen ipod, Apple quietly snuck in software that will only allow video out if the cable being used has an electronic verification chip which enables the outgoing signal to transmit. Weak Apple! very Weak!
I concede that Jobs did a stellar job in the design of the first iPhone, but it seems that the new model has lost some of its good looks. It comes across as a little bloated and very shiny. Not good shiny like "oh my, look at that shiny new car!". More like, "oh geez that teen-aged pizza delivery boy really had a shiny face!"...thats called "bad shiny".
Technically well have to wait for "official" pictures to be released to pass final judgment.
I will end on a positive note. One thing I truly do thank Apple for is prompting consumers to demand "sexier" user interfaces.
Palm, Blackberry, Windows Mobile, they were all functional and they still are. But now that color screens are as common as air, the manufacturers are realizing that they have to do more than just throw the feature list up on the screen. They have to make it fun. More than anything else in my humble opinion, the iPhone made handheld mobiles fun and thats were the future of mobile lies.
I just had to chime in because I can't help but feel like the majority of blogs out there put the iphone on a pedestal that only is usually reserved for the Gods.
Lets look at the facts:
iPhone Pros:
#1 Few phones have generated such consumer fervor.
#2 Few phones have such "sex appeal".
#3 no other phone has been made by Apple.
#4 Few other phones have inspired such emulation.
BUT!
iPhone Cons:
#1 You MUST use AT&T as your carrier.(Which may not be the worst thing in the world, but its really a question of being severely limited when it comes to carriers)
#2 If you bought early you got hosed big time in the price department and you were still required to sign a 2 yr contract.
#3 If you bought the 1st gen then you had to make excuses for your snail like 2g web browsing capability.
#4 Finger prints, nuf said.
To me Apple has really lost its way from the alternative, free spirited feel that it had when it introduced the ipod to the market. Now, Apple smells like the exclusive country club set who take pleasure in making sure you know that they think they're better than you.
When you talk with a Apple user, you come away feeling ashamed for even thinking that your non-Apple machine was super duper. (Even though the odds are that the same chip, the same harddrive, lcd screen, memory, nearly everything inside the Apple product is the same as the non-Apple product).
I think thats a crying shame given that the ipod gave users a feeling of independence. Yeah sure, iTunes was the only game in town for a while, but at least you could find bazillions of aftermarket accessories for dirt cheap.
Now, at least as far as electronic accessories (I.e. the video out cable and docking port) you need to go Straight to Apple and pay 2-3 times what the generics would cost. Why? Because in the latest gen ipod, Apple quietly snuck in software that will only allow video out if the cable being used has an electronic verification chip which enables the outgoing signal to transmit. Weak Apple! very Weak!
I concede that Jobs did a stellar job in the design of the first iPhone, but it seems that the new model has lost some of its good looks. It comes across as a little bloated and very shiny. Not good shiny like "oh my, look at that shiny new car!". More like, "oh geez that teen-aged pizza delivery boy really had a shiny face!"...thats called "bad shiny".
Technically well have to wait for "official" pictures to be released to pass final judgment.
I will end on a positive note. One thing I truly do thank Apple for is prompting consumers to demand "sexier" user interfaces.
Palm, Blackberry, Windows Mobile, they were all functional and they still are. But now that color screens are as common as air, the manufacturers are realizing that they have to do more than just throw the feature list up on the screen. They have to make it fun. More than anything else in my humble opinion, the iPhone made handheld mobiles fun and thats were the future of mobile lies.
Sprint, some thoughts
These days it seems like everyone has to dump on Sprint. Frankly, I'm a little perplexed and if you're reading this you must care about why I think this way.
First off, in the interest of full disclosure I should say that I worked for Radio Shack selling both Sprint and Verizon phones and services and then later worked for Sprint LTD which was the "Local Telephone Division". This company was then spun off to form what is now EMBARQ.
I worked for Sprint LTD/EMBARQ for a total of 3 years and for Radio Shack for just over 6 months. Overall I would rate my job satisfaction as high under the Sprint banner and I owned Sprint products, but I was not blind to its faults.
Now down to brass tacks.
So here it is, Sprint is one of two major CDMA carriers in the US and of course it owns iDen provider NEXTEL.
Lately, Sprint has been seeing a significant drop in its consumer satisfaction rating and as a Sprint user myself I am still left shaking my head because it doesn't line up with my own customer experiences.
My past employment history aside, it seems like Sprint is really nothing more than a whipping boy for all those At&t iPhone "loyalists" who are looking for more reasons to turn their noses up anything but the iPhone. (FYI I am not an iphone hater, I concede that its a beautiful piece of hardware and I would own one but for my SERO plan with Sprint).
The simple fact is that Sprint has offered (And still does offer) some really great deals. While the "Free incoming" plan seems to be all but retired, I think its safe to say that many a small business owner has benefited from knowing that their incoming calls were free. (BTW, if the demand is high enough I bet you'll see those plans resurrected).
The free nights after 6pm ad on, while not entirely unique to Sprint was/is an excellent and reasonably priced option.
Finally, lets not forget the stellar SERO plan. A little known but hugely beneficial plan that offers subscribers virtually all they could ask for in a wireless plan for tremendous savings. (Seriously, ex: 500 min, free nights and weekends after 7pm, free EVDO wireless web browsing, Unlimited Text Messaging for $30/month!) I have not seen anything like that plan anywhere else.
I haven't even mentioned the PTT (Push to talk) diehards and the construction industry PTT users. Even when trying to pitch intercompany sales, it was hard to convince the Nextel crowd to look at anything but an rubber clad, uber armored Motorola with a big oval button on the side.
I don't blame them either, there is something unique about being able to fire off quick conversational packets without the hassle of having to dial. Sure we're talking mere seconds, but it is faster in many cases. Plus, you can drop the thing in cement, step on it, drop it, etc... and then dust it off and keep on going like nothing ever happened. Not many portable electronics can boast that kind of durability!
The NEXTEL experience novel. It presents both an evolutionary and retro feel all in one package. You get the "Walkie Talkie" fun of yesteryear with unprecedented range and clarity of today. Its like the instant messenger of the hand held wireless communication experience.
Sure we all hate the schmucks who keep their NEXTEL on speaker with the volume at max, but we are hating the users actions not the technology.
So here we have a company that has a loyalist base that rivals the iphone (NEXTEL) and the technological capability to run wireless high speed web with the likes of Verizon, and all people can say about it is how bad it is.
Well, I for one will say "nah uh!" I think that Sprint is definitely got to tighten its collective ship and begin a major campaign to fix its flaws (After all no ones perfect). But, at its core the company has a lot of potential. With WiMax looking like the winner of the 4g foot race and Verizon and AT&T looking to get back in the PTT game again, Sprint might just find that it has something of greater value than it originally thought and could have an opportunity turn the tide of bad press.
My $.02 USD
First off, in the interest of full disclosure I should say that I worked for Radio Shack selling both Sprint and Verizon phones and services and then later worked for Sprint LTD which was the "Local Telephone Division". This company was then spun off to form what is now EMBARQ.
I worked for Sprint LTD/EMBARQ for a total of 3 years and for Radio Shack for just over 6 months. Overall I would rate my job satisfaction as high under the Sprint banner and I owned Sprint products, but I was not blind to its faults.
Now down to brass tacks.
So here it is, Sprint is one of two major CDMA carriers in the US and of course it owns iDen provider NEXTEL.
Lately, Sprint has been seeing a significant drop in its consumer satisfaction rating and as a Sprint user myself I am still left shaking my head because it doesn't line up with my own customer experiences.
My past employment history aside, it seems like Sprint is really nothing more than a whipping boy for all those At&t iPhone "loyalists" who are looking for more reasons to turn their noses up anything but the iPhone. (FYI I am not an iphone hater, I concede that its a beautiful piece of hardware and I would own one but for my SERO plan with Sprint).
The simple fact is that Sprint has offered (And still does offer) some really great deals. While the "Free incoming" plan seems to be all but retired, I think its safe to say that many a small business owner has benefited from knowing that their incoming calls were free. (BTW, if the demand is high enough I bet you'll see those plans resurrected).
The free nights after 6pm ad on, while not entirely unique to Sprint was/is an excellent and reasonably priced option.
Finally, lets not forget the stellar SERO plan. A little known but hugely beneficial plan that offers subscribers virtually all they could ask for in a wireless plan for tremendous savings. (Seriously, ex: 500 min, free nights and weekends after 7pm, free EVDO wireless web browsing, Unlimited Text Messaging for $30/month!) I have not seen anything like that plan anywhere else.
I haven't even mentioned the PTT (Push to talk) diehards and the construction industry PTT users. Even when trying to pitch intercompany sales, it was hard to convince the Nextel crowd to look at anything but an rubber clad, uber armored Motorola with a big oval button on the side.
I don't blame them either, there is something unique about being able to fire off quick conversational packets without the hassle of having to dial. Sure we're talking mere seconds, but it is faster in many cases. Plus, you can drop the thing in cement, step on it, drop it, etc... and then dust it off and keep on going like nothing ever happened. Not many portable electronics can boast that kind of durability!
The NEXTEL experience novel. It presents both an evolutionary and retro feel all in one package. You get the "Walkie Talkie" fun of yesteryear with unprecedented range and clarity of today. Its like the instant messenger of the hand held wireless communication experience.
Sure we all hate the schmucks who keep their NEXTEL on speaker with the volume at max, but we are hating the users actions not the technology.
So here we have a company that has a loyalist base that rivals the iphone (NEXTEL) and the technological capability to run wireless high speed web with the likes of Verizon, and all people can say about it is how bad it is.
Well, I for one will say "nah uh!" I think that Sprint is definitely got to tighten its collective ship and begin a major campaign to fix its flaws (After all no ones perfect). But, at its core the company has a lot of potential. With WiMax looking like the winner of the 4g foot race and Verizon and AT&T looking to get back in the PTT game again, Sprint might just find that it has something of greater value than it originally thought and could have an opportunity turn the tide of bad press.
My $.02 USD
Caps, caps and more caps
The internet it is a word that few are unfamiliar with. Even Grandpa knows what it is and that it is seemingly limitless tool to virtually all things data.
As many of you already know that "limitlessness" may be limited in the near future as the major ISPs begin to implement their bandwidth limiting policies. Perhaps bandwidth "LIMITING" is an inaccurate term. The truth of the matter is that there really arn't limits, only more fees.
This is a little puzzling, because it begs the question of why? The official answer is, to stop people from getting a free ride and from getting more [bandwidth] then they're paying for. Time Warner says its charging more to prevent "5% " of its subscribers from taking up "Half the bandwidth".It seems that the ISPs would be happy to have us believe that these programs are aimed at thwarting digital piracy. Surely this is hardly something that the average American would object to. Or would they?
Under this new plan, Grandpa shouldn't see an increase in fees; he only checks his email once a day and plays a hand or two of virtual solitaire. But what of the rest of us? Is Time Warner really saving us from the web punks who aer apperantly hijacking our nations communications backbone(s) and slowing the rest of us down?
The answer is maybe, but also, maybe not. The truth is we may never fully know, because we don't really have unfettered access to the cold hard data. It smells like the ISPs have realized that they are selling their services far too cheaply. (As a former salesman I know that it is always an unenviable position to try to convince a customer to pay more). Unfortunately for Time Warner, this is exactly the position they are in.
So now you have a rough idea (hopefully) of what the big to do is. Now you have to ask yourself, "Should I care?". Well, thats up to you, but if you do get into this conversation with yourself, try thinking about these questions; Have you ever watched a video online. (No need to tell us what the content was, we don't need to out anyone). Have you ever sent someone a digital picture? Do you own an ipod? Have you ever used iTunes to download a song or movie?
If the answer is yes to any of these questions, you the "average American" could find yourself with a internet bill that looks more like a car payment.
Now I'm not trying play Chiken Little, and I concede that we don't have many facts and we haven't seen any actual "harm" yet. Thus, my words may be somewhat premature, but all the same, we are talking about everyone's budgets and with gas prices going the way they are, the budget is something most of us are having to watch much more closely.
The question now is, how will the market respond to these caps? Will we see an exodus to the providers that do not cap usage? Will we see a tidal wave of class actions suits that wash this silliness away? Who knows, well all just have to see.
Regardless of how things play out, I feel this endeavor was poorly timed. Here's why; America (and the world) have already ascended to the next stage of what is the the next step in the internet revolution.
The internet is no longer the sole domain of the pocket protector set. It is an everyday tool used by the masses at virtually all socio economic brackets to accomplish nearly everything that we do as human beings. The web is a purveyor of movies,TV, songs, shopping, socializing, taxes, love, legal etc...
Ebay, iTunes, Netflix and many of the major TV networks will all, undoubtedly have something to say about what Time Warner and others are doing. After all, internet caps could hurt a lot of business's bottom line and I am confident we well see some type of action by web dependent operators.
Of course, what may have been one of the biggest factors in the sudden upsurge in web content was the recent improvement in wireless web browsing. With the dawning of 3g came unprecedented browsing capabilities. There was a time when a cell phone was lucky to have a display at all. Now, one has only to whip out their sleek new smart phone de jure and pull up a Facebook, Myspace or Flicker account, not to mention, the streaming content now available via mobile.
My comments may sounds cynical, but they are not intended to be. I am a huge fan of mobile computing. I personally feel it is the next frontier in this technological progression and I am here to welcome it with open arms.
But I digress;
If the ISPs had foreseen this issue even a few years ago and implemented these protocol early, before American consumers had gotten a taste of this new paradigm, we might not have even bothered to complain. But now we've got a taste of the sweet, sweet honey that is unlimited bandwidth and there's no forgetting it.
As many of you already know that "limitlessness" may be limited in the near future as the major ISPs begin to implement their bandwidth limiting policies. Perhaps bandwidth "LIMITING" is an inaccurate term. The truth of the matter is that there really arn't limits, only more fees.
This is a little puzzling, because it begs the question of why? The official answer is, to stop people from getting a free ride and from getting more [bandwidth] then they're paying for. Time Warner says its charging more to prevent "5% " of its subscribers from taking up "Half the bandwidth".It seems that the ISPs would be happy to have us believe that these programs are aimed at thwarting digital piracy. Surely this is hardly something that the average American would object to. Or would they?
Under this new plan, Grandpa shouldn't see an increase in fees; he only checks his email once a day and plays a hand or two of virtual solitaire. But what of the rest of us? Is Time Warner really saving us from the web punks who aer apperantly hijacking our nations communications backbone(s) and slowing the rest of us down?
The answer is maybe, but also, maybe not. The truth is we may never fully know, because we don't really have unfettered access to the cold hard data. It smells like the ISPs have realized that they are selling their services far too cheaply. (As a former salesman I know that it is always an unenviable position to try to convince a customer to pay more). Unfortunately for Time Warner, this is exactly the position they are in.
So now you have a rough idea (hopefully) of what the big to do is. Now you have to ask yourself, "Should I care?". Well, thats up to you, but if you do get into this conversation with yourself, try thinking about these questions; Have you ever watched a video online. (No need to tell us what the content was, we don't need to out anyone). Have you ever sent someone a digital picture? Do you own an ipod? Have you ever used iTunes to download a song or movie?
If the answer is yes to any of these questions, you the "average American" could find yourself with a internet bill that looks more like a car payment.
Now I'm not trying play Chiken Little, and I concede that we don't have many facts and we haven't seen any actual "harm" yet. Thus, my words may be somewhat premature, but all the same, we are talking about everyone's budgets and with gas prices going the way they are, the budget is something most of us are having to watch much more closely.
The question now is, how will the market respond to these caps? Will we see an exodus to the providers that do not cap usage? Will we see a tidal wave of class actions suits that wash this silliness away? Who knows, well all just have to see.
Regardless of how things play out, I feel this endeavor was poorly timed. Here's why; America (and the world) have already ascended to the next stage of what is the the next step in the internet revolution.
The internet is no longer the sole domain of the pocket protector set. It is an everyday tool used by the masses at virtually all socio economic brackets to accomplish nearly everything that we do as human beings. The web is a purveyor of movies,TV, songs, shopping, socializing, taxes, love, legal etc...
Ebay, iTunes, Netflix and many of the major TV networks will all, undoubtedly have something to say about what Time Warner and others are doing. After all, internet caps could hurt a lot of business's bottom line and I am confident we well see some type of action by web dependent operators.
Of course, what may have been one of the biggest factors in the sudden upsurge in web content was the recent improvement in wireless web browsing. With the dawning of 3g came unprecedented browsing capabilities. There was a time when a cell phone was lucky to have a display at all. Now, one has only to whip out their sleek new smart phone de jure and pull up a Facebook, Myspace or Flicker account, not to mention, the streaming content now available via mobile.
My comments may sounds cynical, but they are not intended to be. I am a huge fan of mobile computing. I personally feel it is the next frontier in this technological progression and I am here to welcome it with open arms.
But I digress;
If the ISPs had foreseen this issue even a few years ago and implemented these protocol early, before American consumers had gotten a taste of this new paradigm, we might not have even bothered to complain. But now we've got a taste of the sweet, sweet honey that is unlimited bandwidth and there's no forgetting it.
Subscribe to:
Comments (Atom)
